If you redeemed an access code and a product appears on your Bookshelf other than the one you were expecting, please submit a request with us and include the following information:
- The email address you used to set up your Casebook Connect account.
- The ISBN-13, title, and the author of the Casebook Connect product you're attempting to redeem.
- The access code provided with your Casebook Connect product.
- A proof of purchase