If you tried to redeem an access code or coupon at AspenPublishing.com and received an error message that the code is invalid or expired, it is possible that the product is no longer available, that the product has moved to another website, or that there is another issue with the code that can be resolved by yourself or with the help of our customer support team.
Expired products do not have a replacement code available. For a list of expired products, please visit www.aspenpublishing.com/pages/retired-products.
Relocated Digital Materials
If you have an access code that begins with one of the following prefixes, the online resources have moved and your access code instructions may be out of date. Try redeeming it at www.CasebookConnect.com instead.
Other Access Code Issues
- On some printed codes, the number 0 looks like the letter O. Try replacing the number with the letter or vice versa. The same applies to the number 1, uppercase letter I, or lowercase letter l.
Still having trouble?
Submit a request and please provide the following:
- As much of your access code as you can read
- A proof of purchase
- The name of the product you purchased or are trying to redeem