Q: How do I sign up for Aspen Rewards?
A: You can sign up for Aspen Rewards by registering on the account registration page.
Q: How do I enroll in the loyalty program if I had an account before the program launch?
A: If you created your account before the Aspen Rewards loyalty program launched, you’ll see an “Upgrade Now for Free” button on your account page. Clicking this button will confirm your free enrollment in Aspen Rewards, and you’ll receive 500 bonus points for upgrading.
Q: How do I earn points?
A: When purchasing products on Aspenpublishing.com, make sure you are logged into your loyalty account. You will earn 1 point per dollar spent on your purchases, including auto-renewed subscriptions. There may be additional bonus points provided by Aspen Publishing, such as the 500-point bonus for signing up or upgrading your account to Aspen Rewards.
Note: You won't earn points for the digital products if you are purchasing them for someone else or purchasing multiple quantity.
Q: How can I check my loyalty points and see what rewards I can redeem?
A: You can view your loyalty points in the "My Rewards" section on your account page. Depending on the number of points you have accrued, you will see which perks you are eligible to redeem. Perks for which you do not have enough points for will be greyed out.
Additionally, your current points balance will be shown at the top right of every page in the red bar when you are logged into your Aspen Loyalty account.
Q: How can I see the potential points I will earn on my purchases?
A: When you are logged-into your Aspen Rewards account, you can see the potential points you will earn after adding the products to your cart. You will also see the points and in the order summary section on your cart page.
Q: Can I redeem my points during checkout?
A: When you are logged into your Aspen Rewards account, you will see the option to redeem points for discounts during the checkout process. Depending on the number of points you have accrued, you will be able to choose between various perks. Perks for which you do not have enough points for will be greyed out and you will not be able to click on them.
Q: Can I use multiple discounts when redeeming Aspen Rewards points?
A: Only one discount can be applied per checkout. If you attempt to use more than one, including points redemption for a discount, only the highest discount will be used.
Q: What should I do if I encounter a discount conflict while redeeming points?
A: If you encounter a discount conflict while redeeming points, you will be notified while attempting to apply multiple discounts. If you have already applied a discount to your purchase, the Rewards points redemption feature will be disabled.
Q: Which products are eligible for a discount when I redeem my Aspen Rewards points?
A: All products are eligible except for JD-Next and JD-Next score reports.
Q: Can I redeem points for JD-Next?
A: No, JD-Next and JD-Next score reports are not eligible for any discounts through the Aspen Rewards program.
Q: Is it necessary to redeem all Aspen Rewards points at once?
A: No, you can choose to redeem any amount of your points balance at any time.
Q: What happens if I earn points on my purchase?
A: You will be notified about the details of the points you have earned on your order confirmation page. You can also check your “My Account” page after your purchase is completed.
Q: What should I do if I think I have points but they aren’t showing in my account, or the incorrect amount is showing?
A: Please contact customer service so we can review your account.
Q: Where can I read the Terms and Conditions for the Aspen Rewards program?
A: The legal information can be found by clicking on the link labeled “Aspen Rewards” on the footer of every page, or by clicking here.
Q: How can I be removed from the Aspen Rewards program?
A: You can cancel your account at any time, please contact customer service to do so.
Q: Do I need to opt-in to emails from Aspen Publishing to be eligible for Aspen Rewards?
A: No, you do not need to opt-in, however, we encourage you to do so in order to receive information about sales, additional points bonuses, new rewards, and more.